Your satisfaction matters. If you are not completely happy with your purchase, we are here to help. Your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 are not affected by this policy. 

Your Right to Return 

In accordance with the Consumer Contracts Regulations 2013, you have 14 days from the date of delivery to request a return. To be eligible, items must meet all of the following conditions: 

— The item must be unused and in its original condition 

— The item must be in its original packaging, with all tags attached 

— The item must not have been washed, worn, altered, or damaged after delivery 

Items that do not meet these conditions will not be accepted for return and will be sent back to the customer. 

How to Request a Return 

To initiate a return, please contact us at the e-mail address below within 14 days of receiving your order. Include your order number, the item you wish to return, and the reason for your return. Our team will respond within 48 hours with full return instructions. 

Please do not send items back without first receiving written confirmation from our team, as unauthorised returns may not be processed. 

Return Shipping Costs 

Return shipping costs are the responsibility of the customer, except in cases where the item received was damaged, defective, or incorrect. We recommend using a tracked postal service, as Sevara cannot accept responsibility for items lost in transit during the return process. 

Refunds 

Once your returned item has been received and inspected, we will notify you by e-mail. If your return is approved, a full refund of the original purchase price will be processed to your original payment method within 5–10 business days, in accordance with the Consumer Rights Act 2015. Please note that Express Shipping upgrade fees are non-refundable. 

Sale and Promotional Items 

All items — including those purchased during sales or promotional periods — are eligible for return under the same conditions outlined above. No exceptions apply. 

Damaged, Defective, or Incorrect Items 

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and include clear photographic evidence. In such cases, Sevara will cover all return shipping costs and issue a full refund or replacement at no additional charge to the customer, in full compliance with the Consumer Rights Act 2015. 

Exchanges 

At this time, we do not offer direct exchanges. If you would like a different item, please return your original purchase for a refund and place a new order. 

For all returns and refund enquiries, please contact us at: 

[E-MAIL PROFISSIONAL]