At Sevara (referred to as "we", "us", or "our"), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you hold in relation to it. 

By using our website maisonsevara.com and placing an order with us, you agree to the terms set out in this Privacy Policy. This policy is compliant with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. 

Information We Collect 

When you visit our website or place an order, we may collect the following categories of personal information: 

— Contact information: your name, e-mail address, and delivery address 

— Payment information: processed securely by our payment providers — we do not store card details on our servers 

— Order information: items purchased, order value, and delivery preferences 

— Device and usage data: IP address, browser type, and pages visited, collected automatically via cookies 

How We Use Your Information 

Your personal data is used solely for the following purposes: 

— To process and fulfil your order 

— To send order confirmations, dispatch notifications, and tracking information 

— To respond to customer service enquiries 

— To comply with our legal obligations 

— To improve the performance and user experience of our website 

We do not sell, rent, or share your personal information with third parties for marketing purposes under any circumstances. 

Third Parties We Work With 

To operate our business, we share limited data with trusted third-party service providers, including: 

— Payment processors (Stripe, PayPal) to handle transactions securely 

— Shipping carriers to fulfil and track your order 

— Shopify, our e-commerce platform provider, which processes data in accordance with its own Privacy Policy 

All third parties are required to handle your data in full compliance with applicable UK data protection legislation. 

Cookies 

Our website uses cookies to enhance your browsing experience, analyse site traffic, and remember your preferences. You may choose to disable cookies through your browser settings; however, this may affect certain features of the website. Please refer to our Cookie Policy for full details. 

Data Retention 

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. 

Your Rights Under UK GDPR 

Under the UK General Data Protection Regulation, you have the following rights: 

— The right to access the personal data we hold about you 

— The right to request correction of inaccurate or incomplete data 

— The right to request erasure of your personal data 

— The right to object to or restrict how we process your data 

— The right to data portability 

— The right to withdraw consent at any time, where processing is based on consent 

To exercise any of these rights, please contact us at the e-mail address below. We will respond to all requests within 30 days, as required by UK GDPR. 

Changes to This Policy 

We reserve the right to update this Privacy Policy at any time. Any changes will be published on this page with an updated effective date. Your continued use of our website following any changes constitutes your acceptance of the revised policy. 

For all privacy-related enquiries, please contact us at: 

[E-MAIL PROFISSIONAL]